leading the strategy for technology platforms establishing partnerships and external relationships building and managing the technology team overseeing research and development running special projects preparing technical documentation implementing task management system and corresponding corporate standards establishing technical standards and ensuring adherence supervising software testing, and information systems security and maintenance supervising web application and software development generating new products

Marketing Director: Areas of responsibilities, day to day tasks and a percentage of time allocated to each task Management – 15% of weekly hours - Confered with and represented the company with officials, members of boards and commissions, various government agencies and the public including the Ministries of Foreign and Internal Affairs of the Russian Federation and Migration Control Officials; the Moscow Government and the Moscow Government Committee of Tourism, the Moscow Association of Tourist Organizations, etc.; - Monitored businesses and agencies to ensure that they efficiently and effectively provided needed services while staying within budgetary limits; - Monitored changes in laws, regulations and technology that might affect organization’s operations; implemented policy and procedural changes as required. Personnel Management and Supervision – 15% of weekly hours - Directed and coordinated activities of the marketing department in order to ensure that the sales targets were met and the current advertising campaigns and sales promotions were implemented; - Oversaw activities directly related to providing services; - Provided for the selection, training, staffing requirements, development and work evaluation of the staff for the marketing department; authorized discipline as required; provided policy guidance and evaluation to staff; - Planned and directed staffing, training, and performance evaluations for the marketing department, developed and controlled sales and service programs; - Planned, organized, administered, reviewed and evaluated the work of marketing staff. Financial Management – 10% of weekly hours - Prepared and administered the Marketing department’s budget, including determining staffing and operational needs; approved and monitored departmental expenditures; - Directed and coordinated organization's financial and budget activities to fund operations, maximized investments, and increased efficiency; - Oversaw preparation of and monitor periodical or special reports; - Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement; - Reviewed operational records and reports to project sales and determine profitability; - Determined price schedules and discount rates and credit terms, based on forecasts of customer demand; Marketing and Sales – Travel Services and Convention – 60% of weekly hours - Confered with department heads and/or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised; - Developed and implemented product marketing strategies including advertising campaigns and sales promotions; plan and execute advertising policies and strategies for organizations - Did / oversaw continuous research of potential clients and created / approved leads’ lists; - Did / oversaw continuous research of competitors and developed competitive pricing policy; - Formulated plans to extend business with established accounts, followed up with the current customers to make sure that the volumes continue to grow and that they are satisfied with the level of service received; - Monitored and analyzed sales promotion results to determine cost effectiveness of promotion campaigns; - Negotiated business contracts; - Planned and directed activities such as sales promotions, coordinating with other department heads as required; - Prepared and negotiated advertising and sales contracts; - Wrote sales or informational speeches; - Prepared and delivered presentations.

Maintained close contact with corporate partners: - Dealt with incoming correspondence from corporate partners by fax and e-mail - Provided consultations by fax and phone regarding orders’ status using corporate order database - Provided consultations on the whole range of services of ISC - Provided consultation on visa legislation and recent amendments of laws - Provided consultations by fax and phone regarding complicated situations - Solved and averted problems with corporate partners - Compiled lists describing product or service offerings - Applied customer service techniques Business development and research: - Used sales forecasting and strategic planning to ensure the sale and profitability of services, analyzing business developments and monitoring market trends - Analysed sales activities or trends - Initiated market research studies and analyzed their findings - Conducted economic and commercial surveys to identify potential markets for the services. - Did continuous research of the potential visa expediting and travel agency clients and create leads’ lists. Some research sources included: Internet, directories and yellow pages, industry publications and newspaper advertising. - Did research of competitors including pricing strategies, promotion activities and advertising - Applied knowledge of economic trends, estimated product demand, analysed market and delivery systems Promotion and Advertising: - Coordinated and participated in promotional activities and trade shows, worked with developers, advertisers, and production managers, to market the services - Coordinated with the media to disseminate advertising. Sales: - Negotiated contracts with vendors and distributors to manage service distribution, establishing distribution networks and developing distribution strategies - Conducted sales presentations - Prepared sales contracts - Devoted at least 4 hours each day to cold calling in order to expand ISC’s US and European client base - Follow up with the newly signed customers - Followed up with the current customers to make sure that the volumes continue to grow and that they are satisfied with the level of service received. - Arranged meetings with corporate partners (in the office, on exhibitions, etc) - Prepared promotional materials for exhibitions, advertising and promotion campaigns Financial resposibilities: - Evaluated the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections.

Made direct sales in the area assigned and followed up sales enquiries.

Master of Business Administration - , MBA

GNVQ Program, ILM Management Program - , Certificate in Management

Faculty of Foreign Languages - , Special Course in PR Relations, Diploma "Verbal and Non-Verbal Use of Colours in Advertising" - dat praemia laudi

ILM, London -, Certificate in Managing People

ILM, London -, Certificate in Managing Finance

ILM, London -, Certificate in Managing Information

ILM, London -, Certificate in Managing Resources

Academy of International Tourism in Moscow -, Certificate in Tourism Management

Brainbench -, Certificate in Customer Requirements Analysis

Brainbench -, Certificate in Math Fundamentals

Brainbench -, Certificate in Time Management (U.S.)

Brainbench - , Certificate in Business Fundamentals (U.S.)

Brainbench - , Certificate in Written Italian

Brainbench -, Certificate in Written English

Brainbench - , Certificate in English Vocabulary

Brainbench -, Certificate in Written German

Brainbench -, Certificiate in MS Windows Navigation

Brainbench -, Certificate in Typing Speed and Accuracy