Management and Administration – 40% of weekly hours - Oversaw activities of 4 departments and ensured deadlines on the projects are met and internal communication is executed in an efficient and timely manner; - Arranged internal meetings with the heads of departments, arranged conference meetings including international ones using audio and video conference tools; - Oversaw meetings with partners, providers and official authorities in the office, during exhibitions or at other venues, provided for communication, rent of facilities and presentations held; - Oversaw IT projects at all steps from technical task to completion and beta testing via personal meetings, brainstormings and Project Management Systems; - Provided for all-company communication on the newly launched systems, business processes, management decisions, etc; - Ensured timely completion of various requests from US top management and communication on the matters; - Monitored businesses and agencies to ensure that they efficiently and effectively provided needed services while staying within budgetary limits; - Did / oversaw selection of providers including hoteliers, venues, transportation and catering services; - Monitored changes in laws, regulations and technology that might affect organization’s operations; implemented policy and procedural changes as required. Marketing and Sales – Travel Services and Convention – 35% of weekly hours. - Oversaw promotion of all services of the company with the emphasis of the event organization: international conferences, VIP visits, protocol meetings, incentive travel etc.; - Supervised VIP visits of high importance personally; - Prepared and delivered sales speeches and presentations; - Negotiated business contracts at all levels; - Developed the product including online technology solutions and promotion campaigns for sponsors and customers; - Formulated plans to extend business with established accounts, followed up with the current customers to make sure that the volumes continue to grow and that they are satisfied with the level of service received; - Developed and implemented product marketing strategies including advertising campaigns and sales promotions; plan and execute advertising policies and strategies for organizations - Did / oversaw continuous research of potential clients and created / approved leads’ lists; - Did / oversaw continuous research of competitors and developed competitive pricing policy. Personnel Management and Supervision – 15% of weekly hours - Directed and coordinated activities of the marketing department in order to ensure that the sales targets were met and the current advertising campaigns and sales promotions were implemented; - Oversaw activities directly related to providing services; - Provided for the selection, training, staffing requirements, development and work evaluation of the staff for the marketing department; authorized discipline as required; provided policy guidance and evaluation to staff; - Planned and directed staffing, training, and performance evaluations for the marketing department, developed and controlled sales and service programs; - Planned, organized, administered, reviewed and evaluated the work of marketing staff. Financial Management – 10% of weekly hours - Prepared and administered the Marketing department’s budget, including determining staffing and operational needs; approved and monitored departmental expenditures; - Directed and coordinated organization's financial and budget activities to fund operations, maximized investments, and increased efficiency; - Oversaw preparation of and monitor periodical or special reports; - Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement; - Reviewed operational records and reports to project sales and determine profitability; - Determined price schedules and discount rates and credit terms, based on forecasts of customer demand;

Maintained close contact with corporate partners: - Dealt with incoming correspondence from corporate partners by fax and e-mail - Provided consultations by fax and phone regarding orders’ status using corporate order database - Provided consultations on the whole range of services of ISC - Provided consultation on visa legislation and recent amendments of laws - Provided consultations by fax and phone regarding complicated situations - Solved and averted problems with corporate partners - Compiled lists describing product or service offerings - Applied customer service techniques Business development and research: - Used sales forecasting and strategic planning to ensure the sale and profitability of services, analyzing business developments and monitoring market trends - Analysed sales activities or trends - Initiated market research studies and analyzed their findings - Conducted economic and commercial surveys to identify potential markets for the services. - Did continuous research of the potential visa expediting and travel agency clients and create leads’ lists. Some research sources included: Internet, directories and yellow pages, industry publications and newspaper advertising. - Did research of competitors including pricing strategies, promotion activities and advertising - Applied knowledge of economic trends, estimated product demand, analysed market and delivery systems Promotion and Advertising: - Coordinated and participated in promotional activities and trade shows, worked with developers, advertisers, and production managers, to market the services - Coordinated with the media to disseminate advertising. Sales: - Negotiated contracts with vendors and distributors to manage service distribution, establishing distribution networks and developing distribution strategies - Conducted sales presentations - Prepared sales contracts - Devoted at least 4 hours each day to cold calling in order to expand ISC’s US and European client base - Follow up with the newly signed customers - Followed up with the current customers to make sure that the volumes continue to grow and that they are satisfied with the level of service received. - Arranged meetings with corporate partners (in the office, on exhibitions, etc) - Prepared promotional materials for exhibitions, advertising and promotion campaigns Financial resposibilities: - Evaluated the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections.

Made direct sales in the area assigned and followed up sales enquiries.

Master of Business Administration , MBA

GNVQ Program, ILM Management Program , Certificate in Management

Faculty of Foreign Languages - Special Course in PR Relations, Diploma "Verbal and Non-Verbal Use of Colours in Advertising", dat praemia laudi

ILM, London , Certificate in Managing People

ILM, London , Certificate in Managing Finance

ILM, London , Certificate in Managing Information

ILM, London , Certificate in Managing Resources

Academy of International Tourism in Moscow , Certificate in Tourism Management

Brainbench , Certificate in Customer Requirements Analysis

Brainbench , Certificate in Written Italian

Brainbench , Certificate in Written German

Brainbench , Certificate in Written English

Brainbench , Certificate in English Vocabulary